Terms and Conditions

Company Name: Rafeeqi 

Registered Address: Head Office: 7431, Abi Sadiq Al-Madani, in Al-Naql, 1320

CR no. 1010822766

Website: www.rafeeqi.com

Contact Email: info@rafeeqi.com

Customer Service: +966 50 239 9444

1.Introduction

These Terms and Conditions govern your use of the Transport services provided by Rafeeqi in the Kingdom of Saudi Arabia. By using our services, you agree to abide by this Agreement.

2. Legal Compliance

Rafeeqi operates in accordance with the laws and regulations of the Kingdom of Saudi Arabia, including but not limited to:

• Communications and Information Technology Law
  
  
• Electronic Transactions Law
  
  
• Personal Data Protection Law (PDPL) – Royal Decree M/19 (1443H)
  
  
• Cybersecurity Framework as mandated by the National Cybersecurity Authority
  
  
• Transport General Authority (TGA) Fleet Tracking Requirements
  
  

3. Services Offered

Rafeeqi offers a range of premium, technology-enabled transport solutions for individuals, businesses, and commercial partners across Saudi Arabia. Our services include:

• Personalized, high-end transport services for Umrah, Hajj, ziyarat, tourism, corporate travel, and VIP guests
  
  
• GPS-based fleet and vehicle tracking to ensure real-time visibility and safety of customers
  
  
• Driver behavior monitoring to maintain service quality and accountability
  
  
• Trip history, route optimization, and geofencing for efficient transport operations
  
  
• Compliance reporting and analytics, aligned with TGA and regulatory requirements
  
  
• API integrations with Transport General Authority (TGA) systems and other platforms as needed
  
  
• Pre-booked delivery of gift items and travel kits for Hajj and Umrah pilgrims and other customers
  
  
• Custom itinerary planning support through trusted partners
  
  

4. Client Registration and Access

Rafeeqi welcomes clients from within Saudi Arabia and around the world. To access our services, clients must:

• Provide accurate personal or business information at the time of booking or registration
  
  
• Ensure that the booking is made by an authorized individual on behalf of a group, organization, or family (if applicable)
  
  
• Comply with Rafeeqi’s booking guidelines, service policies, and identification requirements for a smooth and secure experience
  
  

Rafeeqi is committed to delivering seamless service to both international visitors and local clients, with full support throughout the booking and travel journey.

5. Client Obligations

By using Rafeeqi’s services, you agree to:

• Use the services strictly for lawful and appropriate travel or transport purposes within Saudi Arabia
  
  
• Ensure that all provided booking details, passenger information, and contact data are accurate and up to date
  
  
• Respect the terms of use for any digital platforms, communication tools, or technology provided by Rafeeqi
  
  
• Refrain from tampering with, misusing, or attempting to interfere with any of Rafeeqi’s systems or processes
  
  
• Maintain the confidentiality of any login credentials, booking references, or sensitive communication shared during service use
  
  

Failure to adhere to these obligations may result in suspension of services or further action as deemed necessary by Rafeeqi.

6. Data Use and Privacy

Rafeeqi is committed to protecting the privacy and confidentiality of all client and passenger data. We ensure that:

• All data is handled in compliance with the Saudi Personal Data Protection Law (PDPL)
  
  

• Access to sensitive data is restricted to authorized Rafeeqi personnel only
  
  

• No personal or operational data is shared with third parties without the client’s explicit consent, unless required by law
  
  

• Clients, where applicable, are expected to ensure their own internal data handling practices align with PDPL requirement
  
  

7. Service Fees and Billing

• Service fees are determined based on the selected package, booking type, or partnership agreement
  
  
• Invoices are payable within 7 days from the date of issuance, unless otherwise agreed in writing
  
  
• Rafeeqi reserves the right to suspend or withhold services in the event of non-payment, following appropriate written notice
  
  

For long-term or corporate clients, customized billing terms can be arranged upon mutual agreement.

8. Service Availability

Rafeeqi is committed to providing reliable and uninterrupted transport and support services.

• We strive to maintain continuous service availability across all operational areas
  
  
• Scheduled maintenance or any emergency service interruptions will be communicated in advance whenever possible
  
  
• Rafeeqi is not liable for service disruptions caused by third-party providers, unforeseen technical issues, or force majeure events (e.g., natural disasters, government actions, or network outages)
  
  

We appreciate your understanding and cooperation in such rare situations.

9. Suspension and Termination

Rafeeqi reserves the right to suspend or terminate access to its services under the following circumstances:

• Breach of any terms outlined in this Agreement
  
  
• Non-payment of dues, despite prior notice
  
  
• Usage that poses a security, operational, or legal risk to Rafeeqi, its partners, or clients
  
  

If a client wishes to terminate the agreement, a 30-day written notice is required, along with the settlement of any outstanding balances.

10. Limitation of Liability

Rafeeqi shall not be held liable for:

• Indirect or consequential damages, including but not limited to lost profits, missed bookings, or disruptions to business operations
  
  
• Damages exceeding the total fees paid by the client in the previous three (3) months
  
  
• Delays or failures resulting from events outside Rafeeqi’s reasonable control, including force majeure incidents
  
  

11. Governing Law and Jurisdiction

• This Agreement shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
• All disputes shall be subject to the exclusive jurisdiction of the courts in Riyadh, unless otherwise agreed in writing by both parties.

12. Modifications

Rafeeqi reserves the right to update or modify these Terms and Conditions at any time.
Clients will be notified at least fifteen (15) days in advance of any material changes. Continued use of the services after such notice will constitute acceptance of the revised terms.